OPEX Calculation
Operating expenses include only direct costs: staff compensation, utilities, equipment maintenance, and marketing. Capital investments are not included in the calculation.CRM and Booking Systems
Automation modules are intended solely for managing internal processes: client records, shift schedules, inventory. The system does not conduct financial transactions and does not integrate with external platforms.Staff Management
The time management module is based on standard working hours and workload forecasting. Individual schedules are agreed upon with the facility administrator.Service Standards
Standardization procedures describe the minimum requirements for service quality. Deviations are permitted only with the client's written consent.Training Modules
Courses are designed for a B2B audience and do not include scenarios tailored to retail consumers. Materials are updated quarterly.Limits of Liability
The company is not liable for the facility's operational results if the recommendations are not fully followed. Consultations are provided solely within the scope of the signed agreement.Four stages — from the first meeting to service standardization. Each step is documented and controlled by specific KPIs.
We analyze current processes: the booking system, staff shift schedules, utility costs, and service standards. We identify bottlenecks and establish baseline data for calculating OPEX.
We build a financial model: operating costs are divided into fixed and variable parts, and seasonal peaks are identified. In parallel, we check the requirements of the CRM and booking system against the scale of your facility.
We configure the booking system, set up CRM scenarios for client registration, and prepare shift schedule templates. Employees learn the new regulations and receive instructions for standard situations.
We formalize service procedures, establish a weekly reporting format, and assign responsible persons. The result is a transparent system where every cost and action is controllable.
Each module is built on real data: we work with your facility's load, staff shifts, and service standards. The result is measured not by theory, but by reduced costs and streamlined processes.